Privacy Policy
dubaimats.ae
Last updated: February 2026
At dubaimats.ae, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our products and services.
By using our website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
Personal Information (provided voluntarily):
- Name
- Email address
- Phone number
- Delivery or billing address
- Information submitted via order forms, inquiries, or quotations
Non-Personal Information (automatically collected):
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Cookies and analytics data
- We collect personal information only when voluntarily provided, such as placing an order, contacting us, or signing up for promotions.
2. How We Use Your Information
Your data may be used to:
- Process orders and deliveries
- Respond to inquiries, quotes, and customer service requests
- Schedule site visits or consultations
- Improve website functionality and customer experience
- Send updates, service notifications, or promotional messages (if consented)
- Comply with legal and regulatory obligations
3. Cookies & Tracking
dubaimats.ae uses cookies and similar technologies to:
- Enhance website performance and user experience
- Analyze website traffic and user behavior
- Provide personalized features
- You may disable cookies via your browser settings, but some website features may not function properly.
4. Information Sharing & Disclosure
- We do not sell, trade, or rent your personal information.
- Your information may be shared only with:
- Trusted service providers (delivery partners, payment processors)
- Legal authorities when required by law
- All third parties are obligated to maintain confidentiality and protect your information.
5. Data Security
- We implement appropriate technical and organizational measures to protect your personal data from:
- Unauthorized access
- Loss, misuse, or alteration
- Unauthorized disclosure
- While we strive to secure your data, no online transmission or storage method is completely secure.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders and service obligations
- Comply with legal and regulatory requirements
- Resolve disputes or enforce policies
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction or update of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for marketing communications
- Requests can be made via official contact channels listed on dubaimats.ae.
8. Third-Party Links
Our website may contain links to third-party websites. dubaimats.ae is not responsible for the privacy practices or content of these external sites. Users should review their privacy policies.
9. Children’s Privacy
dubaimats.ae does not knowingly collect personal information from children under 18. If such information is discovered, it will be deleted promptly.
10. Policy Updates
We may update this Privacy Policy from time to time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by and complies with UAE data protection laws and consumer protection regulations.
12. Contact Us
For questions or concerns regarding this Privacy Policy or how your information is handled, contact us through the official communication channels listed on dubaimats.ae.