Refund & Return Policy
dubaimats.ae
At dubaimats.ae, customer satisfaction is our priority. This Refund & Return Policy explains the terms under which refunds, returns, and cancellations are handled for our products and services.
Refund Eligibility Period
Refund requests must be submitted within 15 to 30 days from the date of purchase, depending on the product type. The specific refund window will be communicated at the time of order confirmation.
Eligible Refunds
Refunds may be approved under the following conditions:
- Manufacturing defects in products
- Products damaged upon delivery
- Incorrect product delivered
- Service not delivered as agreed
- Order cancellation within the allowed timeframe
- All refund requests are subject to inspection and verification.
Non-Refundable Items & Services
- The following items and services are non-refundable:
- Custom-made or made-to-order mats or carpets
- Products altered, cut, or customized at customer request
- Products already installed or delivered
- Services that have been partially or fully delivered
- Site measurement, consultation, or delivery charges once provided
- Clearance, promotional, or discounted items (if stated at purchase)
Return Conditions
Returned items must meet the following conditions:
- Must be unused and in original condition
- Must include original packaging
- Must not be damaged due to customer handling or installation
- Must be returned with proof of purchase
- dubaimats.ae reserves the right to reject returns that do not meet these conditions.
Refund Process
Once your refund request is approved:
- The product or service will be inspected
- Refund approval will be communicated
- Refunds will be processed within 30–60 business days
- Refunds will be issued using the original payment method
- Processing times may vary depending on banks or payment providers.
Order Cancellations
Orders may be cancelled if:
- Production or customization has not started
- Materials have not been cut or procured
- Delivery or installation has not begun
- Once production, customization, or installation begins, cancellations may not be possible or may be subject to cancellation charges.
Installation & Service Refunds
For installation-based services:
- Refunds apply only if the service has not started
- Partial refunds may apply for partially completed work
- Measurement, site visit, or consultation charges are non-refundable once delivered
Exchange Policy
Exchanges are subject to:
- Product availability
- Condition of returned items
- Successful inspection approval
- Price difference adjustments (if applicable)
How to Request a Refund or Return
To request a refund or return, provide:
- Order number
- Product or service name
- Reason for return or refund
- Supporting images, if applicable
- Requests must be submitted through the official contact channels listed on dubaimats.ae.
Policy Rights
dubaimats.ae reserves the right to:
- Approve or reject refund and return requests
- Update or modify this policy without prior notice
- Adjust refund timelines based on product or service type
- Apply service-specific refund rules
Legal Disclaimer
All refunds and returns are subject to UAE consumer protection laws and applicable regulations.